Refund Policy

Last updated: April 12, 2023

Introduction

Simple Game Hosting LLC is committed to providing excellent customer service and satisfaction. To this end, we offer a "7 Day Money Back Guarantee" for our customers. This refund policy outlines the terms and conditions under which customers may request a refund and the process for doing so.

Eligibility for a Refund

• Customers are eligible for a refund within 7 calendar days from the date of purchase of our game hosting services. The refund request must be submitted within this 7-day refund period to qualify.
• The refund policy applies to all game hosting services offered by Simple Game Hosting LLC, unless otherwise specified in the service description.
• One-time purchases and add-ons are not available for a refund.
• To be eligible for a refund, customers must not have violated any terms of service or engaged in any activities that may result in account suspension or termination.
• Certain promotional offers, add-ons, or third-party services may not be eligible for a refund.

How to Request a Refund

• To request a refund, customers must submit a support ticket through our website or email our customer support team at help@simplegamehosting.com, providing their account details and a clear reason for the refund request.
• No additional documentation is required unless specified by our support team.
• Our support team will respond to refund requests within 48 hours and provide further instructions if necessary.

Refund Process

• Once a refund request is approved, Simple Game Hosting LLC will process the refund within 5 business days.
• Refunds will be issued using the original payment method used by the customer.
• Customers will be notified via email when the refund has been processed.

Changes to the Refund Policy

• Simple Game Hosting LLC reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
• We will notify customers of any significant changes to the refund policy by sending an email or posting a notice on our website. It is the customer's responsibility to review the refund policy periodically to remain informed of any changes.

Contact Information

If you have any questions or concerns regarding our refund policy, please contact our customer support team by submitting a support ticket on our website or emailing help@simplegamehosting.com.